Customer Support Executive

Responsibilities:

• International Premium Chat Process requiring excellent English communication - blended process
• Contacting existing customers as well as prospective customers
• Obtaining customer information and other relevant data
• Asking questions to the customer and understanding their need
• Resolving customer queries and issues related to the products and service
• Sales (Upselling and cross selling) - preferable

Qualifications:

• PUC (12th) / Diploma (3 years) / Undergraduate / BE / B.Tech and graduates from any stream are eligible to apply
• Minimum 1 year of BPO experience required

Benefits:

• 2 way free cabs
• Medical insurance for self and dependent
• 5 days working
• 2 days rotational offs
• Permanent night shifts / Rotational shifts

Interview Rounds:

• HR round
• Online Assessment (CHAT)
• Operations round

Important Notes:

• Immediate joiners only
• Work from office only
• No general day shifts
• Must have copies of all academic and experience certificates, Aadhar Card (mandatory)
• Age limit: 30 years