Quality Manager

Role and Key Responsibilities:

• Supervise quality work group of clients with multiple programs or lines of businesses which can be across multiple sites/geos, including work assignment and attendance monitoring; providing input for selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization's policies and applicable legal requirements
• Maintain accurate metrics of direct reports individual performance as well as overall team level performance
• Evaluate levels of process and staff effectiveness and works with Business stakeholders to create and collaborate on execution of improvement action plans
• Develop strong working relationships with key Business stakeholders, internal and external
• Oversee audits of key support processes within each account and recommend changes

Key skills and knowledge:

• Green Belt Six Sigma
• Demonstrated ability to comprehend, analyze, and interpret.
• Solid understanding of the organization's business operations and industry.
• Demonstrated ability to foster customer service disposition and sense of professionalism for self and team.
• Excellent attention to detail.
• Demonstrated ability to take initiative and ownership with focus on continuous improvement.
• Demonstrated ability to mentor, coach and provide direction to team members.
• Demonstrated ability to lead team members - organizing and prioritizing projects in a fast-paced and deadline-oriented business environment.
• Advanced Microsoft Office skills.
• Demonstrated business acumen.

Educational Qualification: Bachelor's degree