Quality Manager I

Role and Key Responsibilities:

• Develop and implement quality management systems (QMS) to ensure compliance with industry standards and regulations
• Establish quality objectives and key performance indicators (KPIs) to monitor and improve overall product and process quality
• Lead cross-functional teams in identifying, analyzing, and resolving quality issues using different methodologies (COPC, Six Sigma, PDCA, 7 QC tools etc)
• Conduct root cause analysis (RCA) and implement corrective and preventive actions (CAPA) to address quality issues
• Plan and conduct internal audits to assess the effectiveness of the QMS and identify areas for improvement
• Use quality tools such as Failure Modes and Effects Analysis (FMEA), Control Charts, Box plot etc to monitor and improve process performance
• Automation and RPA: Collaborate with the automation team to identify repetitive tasks that can be automated
• Act as a primary POC between the QA teams, OPS & clients

Key skills & knowledge:

• Certification in Six Sigma (Green Belt is desirable)
• Excellent problem-solving and analytical skills
• Strong leadership and communication skills, with the ability to work effectively with cross-functional teams
• Attention to detail and a commitment to maintaining high-quality standards
• Excellent MS Office skills (presentation & excel)
• Should have good knowledge of FMEA – identification and mitigation of vulnerabilities
• Excellent knowledge of Quality & Analytical tools

Educational qualification: Graduation